Privacy Policy

At Andrew Mottern – Firewood, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe.

🔒 What We Collect

When you visit our website, place an order, or contact us, we may collect:

  • Your name

  • Phone number

  • Email address

  • Delivery address

  • Payment details (if applicable)

  • Order history

  • Any messages or notes you send us

We may also collect general site usage data to help improve the website experience (such as page views, clicks, and device type).

🛠 How We Use Your Information

We use your information to:

  • Process and fulfill your firewood orders

  • Contact you about your order or service

  • Send updates, offers, or important announcements (if you’ve opted in)

  • Improve our services and customer experience

🚫 What We Don't Do

We do not sell, rent, or share your personal information with any third parties for marketing purposes. Your privacy is a priority.

💳 Payment Security

If you pay online, your payment is processed securely through trusted third-party providers. We do not store or have access to your full credit card details.

🧽 Data Retention

We only keep your information as long as necessary to complete your order and maintain records for business or legal requirements. You can request your data be removed at any time.

🧠 Your Rights

You can request:

  • A copy of the personal information we hold

  • That we correct inaccurate info

  • That we delete your info (as long as it’s not required for record-keeping)

📩 Contact Us

If you have questions about this policy or your data, feel free to reach out via the contact form on our website or message us directly.

Thanks for trusting Andrew Mottern – Firewood.
We’re here to keep you warm — not sell your data.